FAQS

Why slowers?

Slowers are beautiful, organic, vegan shoes, designed to walk at a different pace.

What are our shoes made of?

In Slowers we only use certified organic textiles. We don't use leather, or synthetic or unsustainable textiles.

The soles are made of jute, cork and natural rubber.

Where are the shoes made?

All models are manufactured in Elche, Spain, in a family workshop that meets European standards.

Are all your models vegan?

Yes, we do not use any products derived from animals and all our shoes are approved by PETA (People for the Ethical Treatment of Animals).

What if they don't fit me?

On the product page you’ll find all the information about sizes. The photos are of the highest quality so you can clearly see the models, colors and prints. However, once they arrive, if you find that they don’t fit properly or you don’t like them, you can exchange or return them. All the information is provided below.

Where can I buy them?

The online store is the only place where you can find all the available models and colors.

Another option is to buy in any of the wonderful shops selling Slowers. They are all listed on the "stockists" page.

How do I know my size?

We work with standard European sizes. The details are explained on the page of each product. If you have any questions you can contact us at info@slowers.es

Here is a size conversion chart for other systems.

How do I care for my Slowers?

Use a damp cloth to clean the fabric. Remember that it is fabric and rubbing might change the color. At the end of the season, or sooner if they are very dirty, you can clean them more thoroughly with a quick wash program in the washing machine and then let them dry in the sun.

SHIPMENTS, CHANGES AND RETURNS

Do you accept changes?

Yes; once your Slowers arrive, if you find that they don't fit you, or they are not what you expected, you can request a change of size or color.

In Spain (península) changes are free for orders over 50 euros. In Spain (Baleares and Canarias) and Europe you will be responsible for paying the cost of shipping them back to Spain, and we'll send the new pair free of charge. For the rest of the world you will be responsible for paying the full costs.

You can arrange any changes by sending an email to cambio@slowers.es

Do you accept returns?

Yes, if you decide you do not like them you can request a refund by sending an email to cambio@slowers.es. In Spain (península) returns are free for orders over 50 euros. In Spain (Baleares and Canarias) and rest of the world, you will be responsible for paying the full costs of shipping the package back to Slowers.

How much are the shipping costs?

The shipping costs depend on the country.

SPAIN - Free from 50 euros. 5 euros for smaller orders.

EUROPA - 12 euros

REST OF THE WORLD - ...from 9.68€

How long does shipping take?

In Spain shipments arrive in 24 to 48 hours, depending on the time the order is placed.

In Europe, shipments arrive within 48 to 72 hours.

In the US and other countries shipments arrive within 3 to 5 days.

What forms of payment do you accept?

We accept payments by Paypal and credit card. Both options will appear at the end of the shopping process.